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Privacy Policy

How TotalCloudAI Limited collects, uses, and protects your personal data in compliance with UK GDPR and the Data Protection Act 2018.

Last updated: March 2026

1. Introduction

TotalCloudAI Limited ("we", "us", "our") is a company registered in England & Wales. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or engage with our services. By using our website, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Contact form data — your name, email address, company name, service interest, and project details that you voluntarily provide when submitting our contact form.
  • Usage data — information about how you interact with our website, including pages visited, time spent on pages, and referral sources, collected through cookies and analytics tools.
  • Technical data — your IP address, browser type and version, operating system, device type, and other technical identifiers automatically collected when you access our website.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Respond to enquiries — to reply to your contact form submissions and provide the information or assistance you have requested.
  • Provide services — to deliver the cloud consultancy, development, and related services you have engaged us for.
  • Improve our website — to analyse usage patterns and enhance user experience, content, and functionality.
  • Comply with legal obligations — to meet our regulatory and legal requirements under applicable UK law.

4. Cookies

Our website uses a limited number of cookies and third-party services:

  • Essential cookies — required for core site functionality such as theme preference and session management. These cannot be disabled.
  • Google reCAPTCHA — used on our contact form for spam protection. This service is provided by Google and is subject to Google's Privacy Policy.
  • Google Fonts — web fonts loaded from Google servers to ensure consistent typography. Google may collect usage data as described in their privacy policy.

We do not use advertising cookies or third-party tracking cookies.

5. Data Sharing

We do not sell, rent, or trade your personal data to any third party. We may share your data with the following trusted service providers, solely for the purposes described in this policy:

  • Resend — for transactional email delivery when processing contact form submissions.
  • Google — for reCAPTCHA spam protection and Google Fonts delivery.

All third-party processors are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

Contact form submissions and associated personal data are retained for a maximum of 12 months from the date of submission, after which they are securely deleted.

You may request the deletion of your personal data at any time by contacting us at Info@totalcloudai.com. We will process your request without undue delay and within one month at the latest.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can request correction of any inaccurate or incomplete data.
  • Right to erasure — you can request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to restriction — you can request that we restrict the processing of your data in certain circumstances.
  • Right to data portability — you can request your data in a structured, commonly used, machine-readable format.
  • Right to object — you can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at Info@totalcloudai.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it. These include:

  • Encrypted data transmission using TLS/SSL across our website and communications.
  • Secure server infrastructure with access controls and regular security updates.
  • Limited access to personal data on a strict need-to-know basis among our team.

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: